Jitbaji Privacy Policy — Your Information Is Completely Safe

Welcome to Jitbaji. This Privacy Policy explains how Jitbaji collects, uses, stores, and protects your personal information. We believe privacy is a fundamental right for every user, and Jitbaji is fully committed to upholding that right.

When you register, log in, place a bet, or use any service on the Jitbaji platform, certain information naturally comes to us. In this policy, we discuss that information with full transparency so you know exactly what is collected and how it is used.

This Privacy Policy is aligned with international data protection standards. Jitbaji is committed to maintaining the highest standards as a responsible online betting platform.

Jitbaji collects several types of information. A detailed breakdown by category is provided below:

We only collect information that is genuinely necessary to operate the platform, deliver our services, and meet legal obligations. We do not ask for anything beyond what is needed.

Jitbaji collects your information through the following methods:

• Direct provision: Information you provide directly through registration forms, KYC forms, payment forms, or when contacting customer support.
• Automatic Collection: When you use Jitbaji, your device information, IP address, cookies, and usage patterns are automatically recorded.
• From third parties: Transaction confirmation data may be received from payment gateways (bKash, Nagad, Rocket), as well as information from identity verification service providers.
• Live Chat & Support: When you contact customer service, a record of the conversation is stored.

Jitbaji uses your information solely for the purposes listed below — never for anything beyond that:

• Account Management: To create your account, secure your login, and save your personal settings.
• Identity verification: To complete the KYC process in line with international standards and to prevent money laundering.
• Payment processing: To process deposits and withdrawals securely.
• Customer Support: To address your complaints and resolve any issues you may have.
• Security Assurance: To detect fraud and suspicious activity.
• Platform Improvement: To analyze usage patterns and improve the quality of Jitbaji's services.
• Legal obligation: To comply with applicable laws and regulations.
• Promotional communications: To send you offers and bonus updates with your consent (you can unsubscribe at any time).

Jitbaji never sells your personal information. However, limited sharing may occur in the following circumstances:

• Payment partners: Limited information is shared with payment service providers such as bKash, Nagad, and Rocket to process transactions. These providers operate under their own privacy policies.
• Identity Verification Service: Documents may be shared with licensed verification agencies to complete the KYC process.
• Legal obligation: Providing information in response to a court order or a lawful request from a government authority is a legal obligation.
• Fraud prevention: Limited information may be exchanged with international anti-fraud organizations.

Your information is not shared with any third parties beyond the cases listed above. All of our partner organizations adhere to international data protection standards, and we hold them to strict confidentiality agreements.

Jitbaji uses cookies and similar tracking technologies on its website. Cookies are small data files stored in your browser that help enhance your experience.

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Functional Cookies: To remember your preferences, such as language and settings.
• Analytics cookies: To understand which parts of the platform are used most — fully anonymized.
• Marketing Cookies: Only to show you relevant offers, with your consent.

Jitbaji does not retain your data indefinitely. Each type of information has a specific retention period:

• Account information: For as long as your account is active, and for 5 years after closure.
• Transaction Records: 7 years, in accordance with financial regulations.
• KYC Documents: Up to 5 years after account closure.
• Customer Service Records: 3 years.
• Log Files: 12 months.

Once the retention period expires, data is securely deleted or anonymized in a way that makes it impossible to identify any individual.

As a Jitbaji user, you have the following rights:

• Right to Access: You may request to view the personal information we hold about you.
• Right to rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you may request that your data be deleted (unless we are required to retain it by law).
• Right to Restrict Processing: In certain circumstances, you may request that the use of your information be restricted.
• Right to Data Portability: You can obtain a copy of your information in a readable, portable format.
• Right to Object: You may object to marketing communications or to specific processing of your data.

Jitbaji services are intended exclusively for adults aged 18 and over. We do not knowingly collect personal information from anyone under the age of 18.

Age verification is carried out at the point of registration. If we become aware that a minor's information has been collected inadvertently, it will be deleted immediately and the associated account will be closed without delay.

Parents & guardians: If you believe your child has accidentally registered on Jitbaji, please contact us immediately at support@jitbaji.wsto get in touch with us.

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us:

• Email: support@jitbaji.ws
• Live Chat: Available 24/7 on the Jitbaji platform
• Language: Full support available in Bengali

Jitbaji may update this Privacy Policy when necessary. If any significant changes are made, you will be notified in advance at your registered email address. The date of the latest update will always be displayed at the top of the page.